Frequently asked questions
Do the stubby holders have a base?
Yes. The stubby holders have a 5mm thick "shark mesh" base. You can see some photos on our home page or our Facebook page for an example.
What is the process involved to order custom stubby holders?
1. Contact us with your requirements, including any images that you would like to use in your design.
2. We will send you back a unique custom stubby holder design and quote within 24 hours for your confirmation.
3. Once confirmed we will manufacture your custom stubby holders and deliver them straight to your door. Its as easy as that.
Are the stubby holders made in Australia?
Our Premium, Slim and Bottomless stubby holders are all designed, printed and assembled by hand in our workshop here in Hobart, Tasmania. Our other products are sourced from our third party partners abroad but meet the highest possible quality standards. If you prefer an Australian Made product, please be sure to choose our Premium, Slim or Bottomless stubby holders.
What materials do you use to make the stubby holders?
We use 5mm thick neoprene (wetsuit material) to make Premium, Double Stitched, Bottomless and Slim stubby holders. The neoprene is sealed with contact adhesive and heat transfer tape to produce an extra strong and durable product. The stubby holders are finished with a 5mm rubber "shark mesh" base to make a non-slip stubby holder that will last longer than the cheaper imported products.
Foldable stubby holders are made from a thinner 3mm neoprene with stitched seams.
Do you offer a guarantee?
Yes, we are so confident that you will love your Cool Stubby custom made stubby coolers if you are not completely satisfied with the product then we will give you a 100% refund on the purchase price. We take pride in our work and use only the best materials to ensure the highest possible quality.
What are your prices?
Please refer to our product pages for a full breakdown of prices. There are no hidden fees and we do not charge for artwork set-up or customised graphic design. Contact us if you have any questions.
Can we see a sample of your product before we place the order?
Yes, we are more than happy to ship out a sample so you can check the quality of our work before you commit to the order. There is a small charge to cover the cost of the sample and shipping, but generally we are able to discount this cost from the price of the final order if you choose to go ahead. Please contact us for more information.
What colours are available?
We can create stubby cooler in any colour. Using dye sublimation techniques, we can replicate high resolution photos graphics and text in 100% full colour with any colours that you choose.
Can I use my own logo or photo?
Absolutely! You get to choose your business or club logo, customised text in any colour, custom background colour, photos from your own personal collection or any other image that you find online. We will use that image and create a unique custom design based on what you want.
What are the minimum requirements for images and photos?
All JPEG images should be provided at 300dpi to achieve the best possible result. Logos in vector PDF or EPS format are preferred. If you are not sure, just send your image through and we will have a look and guide you through the requirements.
Can I create my own artwork?
If you're handy with Photoshop or Illustrator, just visit our Artwork Templates page to download the PDF templates with the correct dimensions for stubby holder artwork.
What payment methods do you accept and is it secure?
We accept payment either by credit card (via PayPal's secure payment service), or direct deposit from your bank's Internet Banking website or app.
Will our shipment be left on the doorstep if no one is home?
We use Australia Post for all of our deliveries. A signature and name will be captured when your are at home. If you are not at home, the parcel will only be left in a safe place if your have requested this during the delivery process (through MyPost or through an invitation in an email tracking notification). In all other cases, a notification card will be left and the parcel taken to a nearby Post Office.
What if I don't have any artwork?
No worries, we have an extensive clip art collection and hundreds of templates that will be sure to suit your needs. If you are not happy with the original design we provide, just tell us and we can make whatever changes you want until you are happy with the final result.
Do you charge a fee for design and set-up?
No. Unlike other companies, there is absolutely no fee for design and set-up. We will custom design the stubby holders exactly how you want them to look. You get to choose your business or club logo, customised text in any colour, custom background colour, photos from your own personal collection or any other image that you find online that you might want to use completely free of charge.
How long will it take to receive my custom stubby holders?
Depending on the size of your order and your delivery location, stubby holders are delivered Australia-wide within 1-4 weeks after the artwork has been approved. Contact us and we will be happy to give you an estimated delivery date. If you require an express service please let us know and we will try our best to accommodate.
Please contact us if you have any other questions.
Yes. The stubby holders have a 5mm thick "shark mesh" base. You can see some photos on our home page or our Facebook page for an example.
What is the process involved to order custom stubby holders?
1. Contact us with your requirements, including any images that you would like to use in your design.
2. We will send you back a unique custom stubby holder design and quote within 24 hours for your confirmation.
3. Once confirmed we will manufacture your custom stubby holders and deliver them straight to your door. Its as easy as that.
Are the stubby holders made in Australia?
Our Premium, Slim and Bottomless stubby holders are all designed, printed and assembled by hand in our workshop here in Hobart, Tasmania. Our other products are sourced from our third party partners abroad but meet the highest possible quality standards. If you prefer an Australian Made product, please be sure to choose our Premium, Slim or Bottomless stubby holders.
What materials do you use to make the stubby holders?
We use 5mm thick neoprene (wetsuit material) to make Premium, Double Stitched, Bottomless and Slim stubby holders. The neoprene is sealed with contact adhesive and heat transfer tape to produce an extra strong and durable product. The stubby holders are finished with a 5mm rubber "shark mesh" base to make a non-slip stubby holder that will last longer than the cheaper imported products.
Foldable stubby holders are made from a thinner 3mm neoprene with stitched seams.
Do you offer a guarantee?
Yes, we are so confident that you will love your Cool Stubby custom made stubby coolers if you are not completely satisfied with the product then we will give you a 100% refund on the purchase price. We take pride in our work and use only the best materials to ensure the highest possible quality.
What are your prices?
Please refer to our product pages for a full breakdown of prices. There are no hidden fees and we do not charge for artwork set-up or customised graphic design. Contact us if you have any questions.
Can we see a sample of your product before we place the order?
Yes, we are more than happy to ship out a sample so you can check the quality of our work before you commit to the order. There is a small charge to cover the cost of the sample and shipping, but generally we are able to discount this cost from the price of the final order if you choose to go ahead. Please contact us for more information.
What colours are available?
We can create stubby cooler in any colour. Using dye sublimation techniques, we can replicate high resolution photos graphics and text in 100% full colour with any colours that you choose.
Can I use my own logo or photo?
Absolutely! You get to choose your business or club logo, customised text in any colour, custom background colour, photos from your own personal collection or any other image that you find online. We will use that image and create a unique custom design based on what you want.
What are the minimum requirements for images and photos?
All JPEG images should be provided at 300dpi to achieve the best possible result. Logos in vector PDF or EPS format are preferred. If you are not sure, just send your image through and we will have a look and guide you through the requirements.
Can I create my own artwork?
If you're handy with Photoshop or Illustrator, just visit our Artwork Templates page to download the PDF templates with the correct dimensions for stubby holder artwork.
What payment methods do you accept and is it secure?
We accept payment either by credit card (via PayPal's secure payment service), or direct deposit from your bank's Internet Banking website or app.
Will our shipment be left on the doorstep if no one is home?
We use Australia Post for all of our deliveries. A signature and name will be captured when your are at home. If you are not at home, the parcel will only be left in a safe place if your have requested this during the delivery process (through MyPost or through an invitation in an email tracking notification). In all other cases, a notification card will be left and the parcel taken to a nearby Post Office.
What if I don't have any artwork?
No worries, we have an extensive clip art collection and hundreds of templates that will be sure to suit your needs. If you are not happy with the original design we provide, just tell us and we can make whatever changes you want until you are happy with the final result.
Do you charge a fee for design and set-up?
No. Unlike other companies, there is absolutely no fee for design and set-up. We will custom design the stubby holders exactly how you want them to look. You get to choose your business or club logo, customised text in any colour, custom background colour, photos from your own personal collection or any other image that you find online that you might want to use completely free of charge.
How long will it take to receive my custom stubby holders?
Depending on the size of your order and your delivery location, stubby holders are delivered Australia-wide within 1-4 weeks after the artwork has been approved. Contact us and we will be happy to give you an estimated delivery date. If you require an express service please let us know and we will try our best to accommodate.
Please contact us if you have any other questions.