Returns & Refunds – Our Policy at Cool Stubby
If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not.
At Cool Stubby, we’re committed to making sure you’re 100% satisfied with your order. Every custom stubby holder we produce is made with care, using high-quality neoprene and full-colour printing. Because each order is made to your unique specifications, we don’t offer returns or refunds for change of mind or design errors approved during proofing.
However, if there is an issue with your order – such as a manufacturing defect, print error, or if the final product differs from the approved proof – please contact us within 7 days of receiving your items. We’ll assess the issue and work with you to resolve it as quickly as possible, which may include a reprint or refund where appropriate.
To help us investigate, please include photos of the issue and a brief explanation when you contact us at [email protected]. Our team is here to ensure you receive the high standard of quality we promise.
At Cool Stubby, customer satisfaction is our priority. We stand by the quality of our custom stubby holders and will do what we can to make things right if something goes wrong.
If you have any questions about our returns or refund process, feel free to reach out
Any product you return must be in the same condition you received it and in the original packaging.
PLEASE NOTE. The customer is responsible for incurring any costs associated with returning the product.
At Cool Stubby, we’re committed to making sure you’re 100% satisfied with your order. Every custom stubby holder we produce is made with care, using high-quality neoprene and full-colour printing. Because each order is made to your unique specifications, we don’t offer returns or refunds for change of mind or design errors approved during proofing.
However, if there is an issue with your order – such as a manufacturing defect, print error, or if the final product differs from the approved proof – please contact us within 7 days of receiving your items. We’ll assess the issue and work with you to resolve it as quickly as possible, which may include a reprint or refund where appropriate.
To help us investigate, please include photos of the issue and a brief explanation when you contact us at [email protected]. Our team is here to ensure you receive the high standard of quality we promise.
At Cool Stubby, customer satisfaction is our priority. We stand by the quality of our custom stubby holders and will do what we can to make things right if something goes wrong.
If you have any questions about our returns or refund process, feel free to reach out
Any product you return must be in the same condition you received it and in the original packaging.
PLEASE NOTE. The customer is responsible for incurring any costs associated with returning the product.